🧾 Returns & Refund Policy

 

Welcome to VendingMachineStore.uk — the UK’s trusted destination for buying and selling vending machines.
We pride ourselves on providing premium products, reliable service, and complete customer satisfaction.
If you’re not entirely happy with your purchase, our Returns and Refund Policy outlines your rights and our procedures.

✅ 1. Eligibility for Returns

We accept returns and exchanges in the following situations:

  • The vending machine arrives damaged or defective.

  • You received the wrong model or specification.

  • The machine is not as described or missing key components.

  • You’ve changed your mind within 14 days of delivery (under UK Consumer Contracts Regulations 2013).

To qualify for a return:

  • Machines must be unused, in their original packaging, and in resalable condition.

  • All returns must include the invoice or proof of purchase.

  • You must contact us before sending any machine back.

🔄 2. How to Request a Return

Please email or call our Returns Department within 14 days of receiving your machine:

📧 returns@vendingmachinestore.uk
📞 0800-123-4567

When you contact us, include:

  • Your order number and purchase date

  • The machine model and serial number (if available)

  • A brief description of the issue (with photos if damaged)

  • Your preferred outcome: refund, replacement, or repair

We’ll respond within 1–2 working days with a returns authorisation and instructions.

🧰 3. Faulty or Damaged Machines

If your vending machine arrives damaged or develops a fault under warranty:

  • We will arrange collection, inspection, and repair or replacement at no cost.

  • Minor issues may be resolved by our UK service team via remote assistance.

  • All repairs and replacements follow our Manufacturer’s Warranty Policy (minimum 12 months for new machines).

💳 4. Refund Process

Once we receive and inspect your return:

  • You will receive an email confirming approval or rejection.

  • Approved refunds are processed within 7–10 working days via your original payment method.

  • Shipping, installation, or site setup fees are non-refundable unless the product was defective or sent in error.

If a returned machine shows signs of use, wear, or damage not reported initially, a partial refund or restocking fee may apply.

🚚 5. Order Cancellations

Orders can be cancelled before dispatch or installation without penalty.
If the order has already been shipped or installed:

  • The buyer may be responsible for return transport costs and restocking fees.

  • Custom-built or refurbished machines are non-cancellable once production has begun.

⚠️ 6. Non-Returnable Items

The following items are excluded from returns:

  • Used or installed vending machines

  • Consumables and stock products (snacks, drinks, coffee, etc.)

  • Custom-built, branded, or refurbished models configured to buyer specifications

🕒 7. Warranty Coverage

All new machines from VendingMachineStore.uk come with at least a 12-month warranty (some models up to 3 years).
Refurbished machines include a 3–6 month warranty, covering key parts and labour.
Extended maintenance plans and service contracts are available across the UK.

🧾 8. Contact Us

If you have any questions about our Returns or Refund Policy, please contact:

VendingMachineStore.uk
Customer Service Department
📍 45 Market Road, London, UK
📞 0800-123-4567
📧 returns@vendingmachinestore.uk

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